Quick answers to common questions about bidding, payment, and auction participation.

What if I want a different bidder number than my spouse?

If you would like a different bidder number than your spouse, you can select that option during registration. A separate bidder number will be assigned at that time. If you change your mind later, you may return to the registration table at any time and we will be happy to assist you.

What if I lose my program or bidder number?

You can visit the registration table at any time to receive a replacement program and/or bidder number. We encourage you to write your name on your program at check-in – markers will be provided.

How do I bid on silent and live auction items?

Scan the QR code located on any silent auction or “Buy Now” item. Select the item you want. If prompted, sign in using the phone number or email you used to register. Click “Place Bid”. Then:

• Select “Fast Bid” and “Continue” to bid the next bid increment.
• Select “Set Max/Current Bid” to choose your bid amount. Select your bid amount and click “Bid This Amount.”
• If available, select “Buy Now” and “Continue” to purchase the item outright.

The live auction will be conducted in person during the gala, in which you will raise your bidder number to bid. 

How can I set an auto-bid?

Open the item you’re interested in and click “Place Bid.” Then select “Set Max/Current Bid” and choose the maximum amount you’re comfortable with. Click “Set Max,” and ClickBid will automatically place bids for you in set increments up to your selected amount.

How do I keep watch on an item?

Open the item and select the heart icon. This will add the item to your item list, making it easy to find later. You can view all watched items by clicking on “All Items” at the top of the Auction page and selecting “Watching” or “My Items.”

How do I participate in Fund-a-Need? 

Fund-a-Need is a special part of the evening where guests come together to support a specific Heartspring need – such as specialized programs, services, or equipment – at various giving levels. Descriptions of this year’s Fund-a-Need are included in your program. You will have the opportunity to participate during the live auction by raising your bidder number to make your gift.

What if I want to participate but don’t want to use my credit card?

To participate in the silent auction, you will need to enter your credit card information. You are welcome to write a check made out to Heartspring at the end of the auction and your credit card will not be charged. 

Do I get a tax receipt if I purchase anything?

Yes. Following the event, you will receive a tax receipt via email detailing all of your purchases. 

How do I do Self-Checkout?

Click on the shopping cart at the top of the auction page. Review your items, billing, and payment information, then click “Submit” to complete your purchase.

If you prefer assistance or plan to pay by check, a checkout station will be available at the event exit. If you complete self-checkout and have items to collect, please visit this area for item pickup.

What is the Admin Fee?

The Admin Fee is an optional way to increase your impact by helping cover the costs of  processing your transaction (labeled as “Help Cover Our Credit Card Fees”). This fee is 3.36% of your total. By NOT opting out of this option, 100% of your gift goes directly to supporting Heartspring’s mission.

What if I don’t check out at the end of the auction?

We strongly recommend completing checkout before leaving the event. If you do not, the credit card on file will be charged on Monday after the auction closes, unless you contact us in advance to arrange an alternate payment method. Contact information for the Development Team can be found in your program or on the thank-you card provided at the end of the event.

Can I arrange to pick my auction item up at a later date?

Unclaimed items will be held for up to two weeks. You may arrange to pick up your items at Heartspring. Contact information for the Development Team can be found in your program or on the thank-you card provided at the end of the event.