Krandall Jones is senior vice president, digital operations for WarnerMedia, Inc. (WM). and oversees operations & support, ITSM processes, application portfolio governance, the service now platform, a global software testing center of excellence and customer support teams for WM. Jones and his team provide tiered support services for third party and custom-built software solutions in support of operational needs of all WM businesses, including studios, linear & digital networks, network sales, network operations, research, film acquisition, finance management and more. Jones is based in Atlanta and reports directly to Patty Hirsch, executive vice president, consumer digital & platforms for WM.
Jones previously served as senior vice president, media software & services for Turner Broadcasting System, Inc. (TBS, Inc.) and oversaw strategic development and implementation of applications technology for Turner Broadcasting System, Inc. (TBS, Inc.). Jones collaborated with key business partners throughout Turner to leverage and deliver applications technology in support of business goals. Jones began his career at Inuit Inc. As an IT professional, Jones has gained experience in the areas of technical support, quality assurance, software development, information security, IT compliance and support & operations. He also held roles in software implementation at Peachtree Software and Alltel & Synchrologic before joining TBS, Inc. in 1997 as manager of quality assurance.
Jones earned a bachelor of science degree in computer information systems at Grambling State University and an MBA in information technology from the University of Phoenix. He also completed an IT management partnership with the Georgia Institute of Technology and completion of NAMIC’s executive leadership development program at UCLA. Jones has also earned special recognition from US Black Engineering and IT.
In addition to his interest in corporate IT, Jones’s passion lies in leadership modeling, mentoring and paying it forward. For many years running, Jones has served as a mentor for members of Black Professional @ Turner, Turner Women Today, NAMIC’s L. Patrick Mellon Mentorship Program and countless other mentoring outlets. Jones is a spirited and compassionate leader that does not shy away from expressing the importance of effective leadership.
In his spare time, Jones loves to golf and loves to travel to where the golf is good.
WarnerMedia, Inc., an AT&T company, creates and programs branded news, entertainment, animation and young adult media environments on television and other platforms for consumers around the world.